I explained our situation to them and showed them that I was unable to access the ‘guest’ Wi-Fi. At that point I noticed that the office door was open. I showed her that I was unable to access it and she said, “I’m not surprised” and turned away from me. I was again told to use the ‘guest’ Wi-Fi. I asked the cashier if she had access to a network that we could get on. The line stretched beyond the gift shop, so I stopped there.

After confirming that it was, my boyfriend got in line and I left to try to find SOMEONE to help us. We went over to a VERY long line and asked several people if that line was for the box office.

She told me to get the tickets and then cut the line. I explained that if we stood in the box office line and then stood in the entrance line, we would likely miss the whole show. She told me that I would have to go to the box office and get our tickets. I then went to the front of the line and talked to a young lady who was checking tickets. There were several others outside who were in the same predicament. We had no luck with Wi-Fi or cellular service. The fact that the security people can’t contact anyone is frightening! We then decided to step outside in the hopes that we could get enough service out there to access our tickets. I am certainly glad that there was not an emergency. He then told me that he had no way to do that because he was on the same Wi-Fi and he did not have service either. I explained our situation and asked if he could call someone who could give us guidance on how to access our tickets. As I stood with him, I attempted to access the ‘guest ‘Wi-Fi and was unable to do so. He told me to use the ‘guest’ option and that it required no password. I stopped a security guard and asked him how we could access the Wi-Fi.

We scrolled through the available Wi-Fi choices and discovered that they needed passwords. As we waited, we tried to access our e-tickets and found that we had no service on our phones. When we arrived for the show at 5:00, there were already huge lines stretching from the three entrances to the venue throughout the casino. We purchased e-tickets for the 6:00 show. There were a few bright spots which I will detail later, but the overall frustration and disappointment regarding this experience was at a level that can only be compared with our one and only experience with Spirit Airlines. We were appalled at the systemic ineptitude that we found regarding the management of the venue. On Saturday, November 16th, my boyfriend and I visited your venue for the first and last time.

Soaring eagle casino 2018